Hassle-free shopping with us: inspection at the post office and easy returns 😊

We understand that online shopping can raise some doubts. That's why we offer you the opportunity to inspect the goods directly at the post office before making a final decision. 👍 If for some reason the product does not suit you, you can use our simple and convenient return procedure.

How it works:

  1. Inspection at the post office: When you receive your package at the post office, feel free to open it and carefully inspect the goods. Make sure it meets your expectations and has no defects. 🧐
  2. Preservation of packaging: If you decide to return the product, please keep its original packaging and presentation. 📦
  3. Return period: You have 14 days from the date of receipt of the order to inform us of the return. 📅
  4. Return procedure: Contact our support team and we will provide you with detailed instructions on how to return. 🤝
  5. Return costs: The cost of return shipping is usually paid by the buyer, unless otherwise provided by our policy or law.

We are always happy to help!

Our team is always ready to answer your questions and help with any problems related to the return or exchange of goods. 😊

Thank you for your trust! ❤️

Sincerely, the Terracottacraft team