• Delivery Terms: Get your ceramic dream in a convenient way! 🚚🏡

  We offer several delivery options so you can choose the most convenient one for you:

• Self-pickup: Pick up your order directly from our cozy store - it's absolutely free! 😊
• Delivery across Ukraine:
  • "Nova Poshta": Fast and reliable delivery to any corner of the country. Cost from 75 UAH. 📦
  • "Ukrposhta": Economical delivery option, especially for remote regions. Cost from 70 UAH. ✉️
• Courier delivery to your address: Maximum comfort - get your order right to your door! Cost from 90 UAH, delivery time 1-3 business days. 🛵

Let your ceramic dream come true today! ✨

Visit our "Delivery" page on the website to learn more about the terms and conditions of delivery. Contact our support team if you have any questions or need help choosing a delivery method. We are always happy to help! 😊

More about delivery:

• Payment methods: Choose a convenient option and enjoy your shopping! 💳

  We offer a variety of payment methods to make your shopping experience as comfortable and secure as possible:

• Credit card: A safe and convenient payment method accepted by most banks around the world. 💳
• Online payment by bank card:
  • MonoBank: Instant and secure payment for MonoBank customers.
  • PrivatBank: A convenient option for PrivatBank cardholders.

• Choose the payment method that is convenient for you and enjoy shopping in our store! 🎉

  Regardless of the payment method you choose, we guarantee the security and confidentiality of your data. 🔒

  If you have any questions about payment, our support team is always ready to help! 😊

Peace of Mind Shopping: Inspect at the Post Office & Easy Returns 😊

We understand that online shopping can be a bit uncertain, especially when it comes to fragile items like ceramics. That's why we offer you the opportunity to inspect your order directly at the post office before making your final decision. 👍 It's your chance to make sure you got exactly what you ordered and that everything is in perfect condition.

If something is wrong, don't worry!

We offer a simple and convenient return procedure so you can be confident in your purchase. ❤️

How it works:

1. Inspect at the post office: When you receive your package at the post office, feel free to open it and carefully inspect the item. Make sure it meets your expectations and has no defects. 🧐
2. Keep the packaging: If you decide to return the item, please keep its original packaging and marketable condition. 📦
3. Return period: You have 14 days from the date of receipt of the order to inform us of the return. 📅
4. Return procedure: Contact our customer support team and we will provide you with detailed return instructions. 🤝
5. Return costs: The cost of return shipping is usually paid by the buyer, unless otherwise provided by our policy or law.

We are always happy to help!

Our team is always ready to answer your questions and help with any issues related to returning or exchanging goods. 😊

Thank you for your trust! ❤️

Sincerely, the Terracottacraft team

Peace of Mind Shopping: Inspect at the Post Office & Easy Returns 😊

We understand that online shopping can be a bit uncertain, especially when it comes to fragile items like ceramics. That's why we offer you the opportunity to inspect your order directly at the post office before making your final decision. 👍 It's your chance to make sure you got exactly what you ordered and that everything is in perfect condition.

If something is wrong, don't worry!

We offer a simple and convenient return procedure so you can be confident in your purchase. ❤️

How it works:

1. Inspect at the post office: When you receive your package at the post office, feel free to open it and carefully inspect the item. Make sure it meets your expectations and has no defects. 🧐
2. Keep the packaging: If you decide to return the item, please keep its original packaging and marketable condition. 📦
3. Return period: You have 14 days from the date of receipt of the order to inform us of the return. 📅
4. Return procedure: Contact our customer support team and we will provide you with detailed return instructions. 🤝
5. Return costs: The cost of return shipping is usually paid by the buyer, unless otherwise provided by our policy or law.

We are always happy to help!

Our team is always ready to answer your questions and help with any issues related to returning or exchanging goods. 😊

Thank you for your trust! ❤️

Sincerely, the Terracottacraft team

Consultation

We are always happy to provide you with assistance and answer all your questions about our products, delivery terms, payment and returns. 👍

How to get a consultation:

• Phone: You can call us at the number listed on our website. Our consultants are ready to answer your questions during business hours. 📞
• Email: Send your questions to our email address. We will try to answer you as soon as possible. 📧
• Online chat: Use the online chat on our website for an instant consultation with one of our specialists. 💬
• Social networks: You can also contact us through our official pages on social networks. 😊
• Feedback form: Fill out the feedback form on our website and we will contact you at a convenient time for you. 📝

Contact us:

• Phone: +380964844723 📞
• Email: [видалено електронну адресу] 📧
• Social networks: Telegram, Viber and WhatsApp

Feedback form

We are always ready to help you make the right choice and ensure a pleasant shopping experience in our store! ✔️☑️